To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence

Skills:

Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills

Competencies:

Essential:

Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations

Desirable:

Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks

Minimum requirements

Experience:

Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level

Job Title: Ward Clerk

Location: Bloemfontein
Job Type: Full time

Job Description:

An exciting opportunity has arisen for the position of a Ward Clerk/Stock controller at the Neurosurgical Ward Life Rosepark Hospital in Bloemfontein, reporting to the Unit Manager; Candice Swartz. The successful candidate will contribute towards the optimal functioning of the nursing team through effective stock management and administrative support to the nursing team.

Ensure optimal service levels whilst understanding and striving to achieve set targets.
To ensure the speedy and effective execution of non-nursing activities.
Set up and maintenance of preferred stock levels, and daily ordering of stock to ensure quality. pharmaceutical supply service.

Ensuring accurate receiving and receipting of surgical stock.
Asset management to ensure security of stock and to minimize loss.
Set-up preference cards and ensure compliance.
Active involvement in stock-takes and cycle counts
Quarterly stocktaking
Assist with non-recoverable utilization.
Assist with managing operational efficiencies identified.
Monitoring expiry dates of all items and managing as per protocol.
Ensuring that stock is always available.
Capturing and handling of product complaints
Attend meetings and in-service training as scheduled.
Ensuring a safe environment in all areas of the unit through staying up to date with safety standards and protocols.
Knowledge of emergency plans and actions.
Elimination of medico legal risks through the correct identification and filing of patient’s documentation.
Live up to the Quality principles.
Professional secrecy and discretion during contact with customers and colleagues.
Ensuring of effective communication between customers and colleagues.
Administrative support to the Unti Manager as arranged.

Requirements

Grade 12 or equivalent
Excellent communication and Interpersonal skills a prerequisite.
Sound knowledge on stock control in a hospital environment will be an advantage
Understanding of the private healthcare industry, its challenges and role players would be an advantage.
Experience in dealing with customers is essential.
General administrative experience – at least 1 year
Computer literacy and proficiency in Microsoft Office (excel, word) is essential.

Competencies

Competencies required are strong interpersonal skills, team player, very energetic, performance orientated and able to work within a multidisciplinary team.
Must be able to work under pressure in a constantly changing environment.
A minimum of one-years’ experience in Theatre is essential.
Must be able to work day or night duty.
Must be able to do Standby Duties after hours, Public Holidays & weekends when required.

Contact

Winnifred Sekowa

Fax

051 505 5441

Email

rp.recruitment@lifehealthcare.co.za

https://www.lifehealthcare.co.za/careers/vacancies/ward-clerkstock-controller-neuro-surgical-ward-life-rosepark-hospital/

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